Frequently Asked Questions


How far is your office from the airport?


Elite Car Rental Cancun Office is located about 20 minutes from Cancun Airport

Do you deliver cars at the Cancun International Airport or my Hotel?


Our service include deliver the car in your Hotel without any extra charge (only apply if your hotel is located in Cancun zone, if your hotel is out of Cancun zone extra charge will apply).

Can I deliver the car at Cancun International Airport?


Yes, You can drop of the car at the Cancun Airport

What are your requirements to rent a car?


  • Drivers license
  • Credit card VISA/Mastercard

Whats forms of paymets?


Elite Car Rental Cancun accepts most major Credit/Debit card, paypal or our office.

What additional services can I add?


  • GPS
  • Additional Driver
  • Baby Seat
  • Drop off in any city of Yucatan Peninsula
  • Delivery in any hotel of hotel zone & Riviera Maya

How much is the additional charge for fuel?


Fuel must be brought back the same way it was given to you.

What happens if I´m involved in a traffic accident?


Call us immediately at the phones provided

What should I do if my vehicle breaks down?


Call us immediately at the phones provided

What insurance options offers you?


  • Additional Liability Insurances (ALI): Against third part damage and liability. The customer is still 100% responsible of our vehicle.
  • Collision Damage Waiver (CDW): Against collision, damage and theft, The customer is responsible of the 10% of the car value as deductible in all cases.
  • Deductible Damage Waiver (DDW): Full coverage, no deductible, against damage, collision and theft. (it doesn´t cover keys or licence plate replacement)

What gas does the car?


Only use gas premium

What is the speed limit in Quintana Roo?


We always recommend checking the road disk, since it will depend on whether the limit is federal or local.

Where parking in Playa del Carmen?


Always use the paid parking for added security.

Can I smoke in the car?


No

May I check the car before I go on the road?


Yes, only you. Don’t allow gas station staff check your oil level.

In case of tire strikeout. Do I have assistance?


Yes, for Cancun and Playa zone.

Is the seat belt required?


Yes

Can I talk for phone while I’m driving?


No

Can I deliver the car at dawn?


Yes, with extra paid for $27 dlls